Novosys Pte Ltd, Singapore (Novosys)

ISO 29993:2017 Learning Services Outside Formal Education

Why you need this?

ISO 29993:2017 is a standard that specifies requirements for learning services outside formal education. This includes all types of life-long learning (e.g. vocational training and in-company training, either outsourced or in-house).

By adopting ISO 29993:2017, you can establish a systematic approach to delivering learning services, enhance customer satisfaction, and contribute to the overall effectiveness and credibility of its education and training programs.


  • Provides a generic model for quality professional practice and performance, and a common reference for learning service providers (LSPs) and their clients in the design, development and delivery of non-formal education, training and development.
  • The standard encourages a focus on the learner and the results of the process, and emphasizes the full range of options available for delivering learning services.
  • Help learning service providers to improve their ability to consistently provide quality services, improve organizational effectiveness, and reduce overall business costs.

How Novosys Can Assist
Assist in ensuring that the design, development, and delivery of the learning experience of a LSP meet the ISO requirements and assist in reviewing and analysing programmes conducted and assist in developing effective, learner-centred training.

Process Flow


Our consultant will contact you to gather information about your organization to understand your company needs and ISO standard requirements.

Gap Analysis and Planning

Assess your organization’s current practices and identify gaps. Develop a plan to address the gaps and achieve ISO compliance.

Documentation and Implementation

Develop necessary documentation, policies, and procedures. Implement the changes and new processes within your organization.

Training and Awareness

Provide training to employees on ISO standard requirements and their roles in the implementation.

Internal Audits

Conduct internal audits to assess the effectiveness of the implemented ISO management system and identify areas for improvement.

Certification Audit and Issuance

Receive the ISO certification, upon successful audit from an accredited certification body.


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