ISO/IEC 20000:2018 IT Service Management
ISO 20000 Consultant
Our expert ISO 20000 Consultant helps to ensure your business’s IT services meet international standards for quality & performance with ease.
Competitive Advantages
- Enables IT organisations (whether in-house, outsourced or external) to ensure that their ITSM processes are aligned both with the needs of the business and with international best practice.
- ISO 20000 helps organisations benchmark how they deliver managed services, measure service levels and assess their performance. It is broadly aligned with, and draws strongly on ITIL.
- Help your organisation benchmark its ITSM, improve its services, demonstrate an ability to meet customer requirements and create a framework for independent assessment.
- Provides assurance to clients that their service requirements will be fulfilled;
- Enforces a measurable level of effectiveness and a culture of continual improvement by enabling service providers to monitor, measure and review their service management processes and services;
- Helps leverage ITIL practices to optimise resources and processes.
Contact us to know more information.
Process Flow
Initial
Consultation
Our consultant will contact you to gather information about your organization to understand your company needs and ISO standard requirements.
Gap Analysis and Planning
Assess your organization’s current practices and identify gaps. Develop a plan to address the gaps and achieve ISO compliance.
Documentation and Implementation
Develop necessary documentation, policies, and procedures. Implement the changes and new processes within your organization.
Training and Awareness
Provide training to employees on ISO standard requirements and their roles in the implementation.
Internal Audits
Conduct internal audits to assess the effectiveness of the implemented ISO management system and identify areas for improvement.
Certification Audit and Issuance
Receive the ISO certification, upon successful audit from an accredited certification body.